SFTP Setup

In order tossup an SFTP, please provide us with the following information:

1. A list of incoming Static IP addresses
2. The region where you would like the data stored.

Obtaining Metadata

In order to obtain metadata, all calls should be provided with a CSV file containing the associated metadata. The name of the csv should match the name of the audio file. At a minimum, we require the date and time of the call, the agent who conducted the call, and the campaign to which the call belongs. The metadata should be comma-separated.

<aside> ⚠️ The following fields are required:

• call_date: This field should contain the date of the call in the format YYYY-MM-DD.
• call_time: This field should contain the time of the call in the format HH-MM-SS.
• agent: This field should contain the name or identifier of the agent who handled the call.

Please ensure that these fields are present in your csv and are formatted correctly to avoid any errors.

</aside>

File structure:

Uploads should be placed in a folder called "Voyc". If you have opted for Voyc to setup the server, we will do this step for you.

Cadence

Each call should only be uploaded once the metadata CSV is available, with a goal of making it available within 30 minutes of the call ending.