Talkdesk is a cloud-based contact centre solution that provides comprehensive tools for customer service, including advanced voice and communication features. Integrating Talkdesk with Voyc can elevate your capacity to monitor and analyse interactions for enhanced compliance and service quality.

By linking Talkdesk with Voyc, you leverage Talkdesk’s robust call centre functionalities in tandem with Voyc’s analytical capabilities. This integration fosters a detailed and effective monitoring system, ensuring your customer interactions are not only top-notch but also fully compliant with industry standards.

To integrate with Talkdesk, you will need the following:

• A Talkdesk account
  • Subdomain
  • Client ID
  • Client Secret
  • Region
• The specific Talkdesk phone number or agent extension you intend to integrate.
• Admin access to Voyc