Genesys is a global leader in customer experience and call center technology, offering a wide range of solutions for voice, email, chat, and social interactions. Integrating Genesys with Voyc can significantly enhance your ability to monitor and analyze customer interactions for compliance and quality assurance.

By connecting Genesys with Voyc, you can take advantage of Genesys’ comprehensive communication tools alongside Voyc’s analytics capabilities. This integration provides a holistic approach to monitoring, ensuring that your customer interactions are not only efficient but also fully compliant with regulatory standards.

To integrate with Genesys, you will need the following:

• A Genesys account
  • Region
• The specific Genesys phone number or extension you wish to integrate
• Administrator access to Voyc