Amazon Connect is a cloud-based contact center service that provides a seamless and scalable solution for handling customer interactions. Integrating Amazon Connect with Voyc can significantly boost your ability to monitor and analyse interactions for compliance and quality assurance.To integrate Amazon Connect with Voyc, ensure you have:

By linking Amazon Connect with Voyc, you can leverage Amazon Connect’s robust contact centre functionalities alongside Voyc’s analytics capabilities. This integration ensures comprehensive monitoring and analysis of customer interactions, helping you maintain high standards of service and compliance.

To integrate with Amazon Connect, you will need the following:

• An Amazon Connect account.
  • Access Key
  • Secret Key
  • Region
• The specific Amazon Connect instance or phone number you wish to integrate.
• Administrator access to Voyc.